This Privacy Policy explains how Sharklance Media ("Sharklance", "we", "us" or "our") collects, uses, shares and protects personal data when you visit sharklance.in (the "Website"), contact us, or use our services. We process personal data in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable.
1. Who we are
Sharklance Media is a digital marketing agency based in Noida, Uttar Pradesh, India. For the purposes of this policy, we are the "Data Fiduciary" for personal data collected through the Website.
Registered / office address: [Office address], Noida, Uttar Pradesh, India — [PIN].
Email: contact@sharklance.in · Phone / WhatsApp: +91 9084850639
2. Information we collect
Information you give us
- Contact details such as your name, phone / WhatsApp number, email address and company name when you fill in a form, book a call, email or message us.
- Business information you share with us, such as your website, budget, goals, ad account details and marketing data, when you enquire about or use our services.
- Billing details such as GST number and billing address when you become a client.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, time spent and the page that referred you.
- Cookies and similar technologies, including analytics and advertising pixels (for example Google Analytics, Google Ads and Meta Pixel), as described in our Cookie Policy.
Information from third parties
If you reach us through an ad, lead form or platform such as Meta, Google, LinkedIn or WhatsApp, we may receive the details you submitted there.
3. How we use your information
- To respond to enquiries, schedule strategy calls and send proposals.
- To provide, manage and improve our services, including running campaigns and building websites or automations for clients.
- To communicate with you by email, phone or WhatsApp about your enquiry or project.
- To send marketing updates where you have agreed to receive them. You can opt out at any time.
- To measure Website performance and the effectiveness of our own advertising.
- To issue invoices, maintain records and meet legal, tax and regulatory obligations.
- To prevent fraud, misuse and security incidents.
4. Consent and legal basis
We process your personal data on the basis of your consent (for example when you submit a form or accept cookies), for the performance of a contract with you, and for other legitimate uses permitted by law, such as complying with legal obligations. You may withdraw consent at any time by writing to us; this will not affect processing already carried out.
5. How we share information
We do not sell your personal data. We share it only as needed with:
- Service providers who help us run our business — hosting, email, CRM, analytics, payment, scheduling and communication tools — under confidentiality obligations.
- Advertising platforms (such as Meta and Google) where required to deliver or measure campaigns.
- Professional advisers such as accountants and lawyers.
- Government or law-enforcement authorities where required by law.
- A buyer or successor in the event of a merger, acquisition or sale of business assets.
Some providers may store data outside India. Where this happens, we take reasonable steps to make sure your data stays protected and is transferred only as permitted under Indian law.
6. Client data we handle
When we run campaigns, CRMs or automations for clients, we may process personal data of the client's own customers or leads. In those cases, we act on the client's instructions and the client is responsible for having a lawful basis and giving any required notices to those individuals.
7. Data retention
We keep personal data only for as long as needed for the purposes described above — typically for the duration of our relationship and afterwards as required for legal, tax or accounting purposes — and then delete or anonymise it.
8. Data security
We use reasonable technical and organisational safeguards, including access controls and encrypted connections, to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may:
- Request a summary of the personal data we hold about you and how it is processed.
- Ask us to correct, complete, update or erase your personal data.
- Withdraw consent and opt out of marketing messages.
- Nominate another person to exercise your rights in case of death or incapacity.
- Raise a grievance with us and, if unresolved, with the Data Protection Board of India.
To exercise any right, email contact@sharklance.in. We may need to verify your identity before acting on a request.
10. Children
Our Website and services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children.
11. Third-party links
The Website may link to third-party sites and platforms. Their privacy practices are their own, and we encourage you to read their policies.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and its rules, our Grievance Officer is:
[Name of Grievance Officer]
Sharklance Media, [Office address], Noida, Uttar Pradesh — [PIN]
Email: business@sharklance.in · Phone: +91 9084850639
We aim to acknowledge complaints promptly and resolve them within the time required by law.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Material changes will be highlighted on this page.
Other policies: Terms & Conditions · Disclaimer · Refund & Cancellation Policy · Cookie Policy